Privacy Policy

1. Who we are

Richmond EV Installers is a lead generation website. We help connect homeowners in Richmond and nearby areas with independent EV charger installers who may be able to provide installation quotes.

We do not carry out EV charger installations ourselves. Our role is to collect enquiry details from homeowners and pass those details to suitable third-party installers.

2. Information we may collect

When you use our website, submit a form or contact us by WhatsApp or phone, we may collect personal information including:

• Your name
• Your phone number
• Your email address, if provided
• Your postcode and property location details
• Information about your property, parking setup or charger requirements
• Any messages, photos or documents you choose to send to us
• Basic website usage data such as page visits, device information or cookie data

3. How we use your information

We use the information you provide to operate the website and help arrange EV charger installation quotes. This may include:

• Reviewing your enquiry details
• Matching your enquiry with relevant local installers
• Sharing your details with third-party installers so they can contact you
• Responding to questions you send by WhatsApp, phone or contact form
• Improving the website, user experience and lead quality
• Monitoring performance, preventing spam and protecting the site from misuse

4. How your information is shared

Because Richmond EV Installers is a lead generation website, your enquiry details may be shared with selected independent EV charger installers covering your area.

These installers may use your information to contact you about quotes, surveys, installation options or related questions about your enquiry.

5. Lawful basis for processing

We process personal information where it is necessary for our legitimate interests, including operating this website, handling enquiries and connecting homeowners with installers. In some cases, we may also rely on your consent where appropriate.

6. Cookies and analytics

This website may use cookies or similar technologies to understand how visitors use the site, measure performance and improve the service we provide.

Cookies may collect limited technical data such as browser type, device type, referral source and pages viewed. This information is generally used for website improvement and analytics purposes.

7. Data retention

We keep personal information only for as long as reasonably necessary to manage enquiries, communicate with installers, maintain records, resolve disputes and meet legal or administrative obligations.

8. Third-party websites and services

Our website may link to third-party websites or use third-party services, including form tools, analytics tools, WhatsApp or independent installer websites. We are not responsible for the privacy practices of third-party websites or services.

9. Your rights

Depending on your circumstances, you may have rights in relation to your personal data, including the right to request access, correction, erasure or restriction of your data, and the right to object to certain processing.

If you would like to make a request about your personal information, please contact us using the details below.

10. Contact

If you have any questions about this privacy policy or how your information is used, please contact Richmond EV Installers.

11. Updates to this policy

We may update this privacy policy from time to time to reflect changes to the website, our services or legal requirements. Any updated version will be published on this page.